Frequently Asked Questions

Everything you need to know about ordering, delivery, returns and our products.

Delivery

How long does delivery take?
Orders are delivered in 5–15 business days to mainland Portugal. You will receive a tracking number by email once your order ships.

How much does shipping cost?
Shipping costs €5.99 for orders under €45. Orders over €45 ship free.

Do you deliver to the Azores or Madeira?
Currently we ship to mainland Portugal only. We are working on expanding coverage to the islands.

Returns & Warranty

Can I return a product?
Yes. You have 30 days from the date of delivery to request a return. Contact us through the contact form and we will guide you through the process.

Do products come with a warranty?
All products include a 2-year legal warranty in accordance with European Union consumer protection legislation.

Payment

What payment methods do you accept?
We accept Visa, Mastercard, American Express, and Shop Pay. All transactions are processed securely.

Is it safe to pay on your website?
Yes. Our checkout is powered by Shopify Payments, which uses SSL encryption and meets PCI DSS security standards.

Support

How do I contact support?
Use the contact form on our Contact page. We reply within 24 business hours in Portuguese.

Can I track my order?
Yes. Once your order ships, you will receive an email with a tracking number so you can follow your package in real time.

Still have questions?

Get in touch and we'll get back to you as soon as possible.

Contact Us